Kayak Marketing Blog | Revenue Operations

Digital marketing insights.

Insights from Randy Milanovic, awarded Buzz Sumo's Top 100 Digital Marketing Influencer.

confident leader talking to colleague

Monroe’s Motivated Sequence: The Secret to Persuasive Communication
Imagine having a proven formula to inspire action, captivate audiences, and deliver compelling messages. That’s exactly what Alan Monroe, a communication professor at Purdue University, created in the 1930s: Monroe’s Motivated Sequence (MMS).
Read More
customer service team

The 5 Parts of a Successful Service Desk Setup
Studies show that resolving issues quickly is the top priority for both customers and support teams. To achieve this, a successful service desk operating as a five-part system is important: Intake, Triage, Troubleshooting, Solving, and Improving. Let's have a look at each.
Read More
bulk bag leaking product, cost of poor quality

Calculate the Cost of Poor Quality (in Actual Dollars)
The Cost of Poor Quality (COPQ) is a powerful strategic tool that helps businesses identify, measure, and eliminate inefficiencies. Unlike vague discussions about improvement, COPQ provides a concrete, financial method of understanding exactly how process failures impact your organization's bottom line.
Read More
Pulling Together: Growing 25x and Surviving the Experience

Pulling Together: Growing 25x and Surviving the Experience
Today's article is a bit of a confession. How we grew too fast, and the pains that came with that. Our services and products were solid, team was talented, and customers appreciated us. So much, we grew 25x between 2011 and 2013. Yet, something was wrong, and we knew it.
Read More
You know you've entered the Danger Zone when...

You know you've entered the Danger Zone when...
Whenever a customer's main contact changes there's a risk of miscommunication, overlooking important information, or having things fall through the cracks. When that happens, you've entered the danger zone.
Read More
All posts